Shipping & Returns
SHIPPING AND RETURNS
LOST OR DAMAGED // Disyon cannot accept responsibility for parcels damaged during shipping. Risk of loss and damage is passed on to you once the parcel is in the possession of the postal service or courier. If parcels go missing or are returned to Disyon as unclaimed – because the address you provided was incorrect or inaccessible, or because you didn't collect the parcel from a delivery depot in time – additional payment will be required to arrange a second shipping. If we notice the address is incomplete before shipping, we'll do what we can to contact you for the full address.
Handling your print // Each print is carefully wrapped in acid free tissue paper before being placed – again, with great care – into a poster tube or boxes. When you receive your order, please make sure you handle the work with great care. If you’ve ordered a larger print and it arrives in a poster tube, the best way to remove the print from the tube without creasing or tearing is to pull carefully on the tissue paper – rather than the print.
Not what you expected? // If for some reason we’ve sent you the wrong print, please email a picture of the print you’ve received. When we can verify our mistake, we’ll send you the correct print as soon as we’ve received the incorrect order. We’ll also reimburse you for any P&P costs you had to pay when sending back the incorrect order.
Returns Policy // if you have any problems with your order, or you'd like to cancel an order, please email us at ’' firstname.lastname@example.org '' as soon as possible so we can arrange the return of your artwork(s). Please note that we cannot exchange unwanted orders for other prints on the site: this is to avoid disappointment as Disyon Editions tend to be limited, and may have sold out by the time you've changed your mind. If you're returning an order, mark the parcel 'RETURN' and send it to:
We cannot accept responsibility for loss or damage to returned goods while in transit. If you decided to return an order by post, please use a reputable, tracked parcel delivery or courier service.
Refunds Policy// In the unlikely event that you are not satisfied with your artwork(s), you can cancel your purchase and receive a full refund. To qualify for a refund, the print(s) must be sent back to Disyon in mint condition, in their original protective packaging (please mark the envelope or tube 'RETURN'), accompanied by an original proof of purchase, within 14 days of receiving your order. These terms and conditions do not affect your statutory rights as a consumer.
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